Theme related to | Factors related to URVs |
---|---|
Patient | Increasing age8 21 23 |
Alcohol dependence10 | |
Social status20 | |
Homelessness19 | |
Level of education20 32 33 | |
Compliance with treatment20 31 32 | |
Confidence in primary care33 | |
Illness (complaint) | Severity of illness8 20 |
Pain27 | |
Abdominal pain9 10 12 13 16 33 | |
Respiratory problems9 10 33 | |
ENT10 | |
Mental health illness21 | |
Febrile illness11 | |
Trauma10 | |
Disease progression/non-resolution18 25 29 31 33 | |
System/organisation | Teaching hospitals10 |
Access to alternative service9 20 29 34 | |
ED crowding22 | |
Clinician | Missed/incorrect diagnosis20 27 28 |
Poor advice26 27 | |
Asked to return in the presence of red flags29 | |
Junior /inexperienced clinician15 16 |
ED, emergency department; ENT, ear nose throat.