Marker of URVs | Potential indicators/targets for intervention | Threshold for URV return time period |
---|---|---|
System related | % of URVs resulting from lack of access to other services | Weeks–months |
% of URVs related to workforce/crowding issues | Weeks–months | |
Patient related | % of frequent attenders | |
% URVs related to defined ED populations (children/elderly/mental health) | ||
Illness related | % of URVs related to specific conditions (abdominal pain, trauma, respiratory, chest pains) | Days–weeks |
Clinician Related | % of URVs related to clinical errors, misdiagnoses which are unrelated to safety netting, as well as % of those triggered by safety netting | Days–weeks |
% URVs related to non-adherence to approved guidelines and care pathways |
ED, emergency department.