Qualitative themes for patients' self-reported feelings about being at the Emergency department
| ED is not best option (n=87) n (%) | Qualitative theme | ED is best option (n=934) n (%) |
|---|---|---|
| 18 (20.7) | Safety (ie, perceived severity of health problem) | 309 (33.1) |
| 9 (10.3) | Effectiveness (ie, thoroughness of ED, referral to ED) | 284 (30.4) |
| 26 (29.9) | Patient-centred (ie, timeliness, ‘one-stop shop’ care, trust in ED) | 277 (29.7) |
| 39 (44.8) | Access (ie, access to MD/consultant/specialist, MD not available outside ED) | 204 (21.8) |
| 2 (2.3) | Efficiency (ie, cost-saving from the patient perspective) | 14 (1.5) |
| 8 (9.2) | Other | 33 (3.5) |
Note: percentages do not total to 100%, due to multiple responses.
MD, medical doctor.