Use of interpreters by encounter across phases of care
| Recommended form of communication | Communication strategy | |||||||
| Recommended | Not recommended | Not mentioned | ||||||
| Care phase (number of encounters) | Telephone interpreter | In-person interpreter | Self (Spanish- Concordant) | Patient family | Other staff (Spanish- Concordant) | Self (Spanish- Partially Concordant) | Self (English) | No verbal communication |
| Triage (n=6) | 33.0% (2) | 33.0% (2) | 33.0% (2) | |||||
| Initial nurse assessment (n=5) | 60.0% (3) | 20.0% (1) | 20.0% (1) | |||||
| Initial provider assessment (n=10) | 50.0% (5) | 30.0% (3) | 20.0% (2) | |||||
| Ongoing evaluation and treatment (n=66) | 6.1% (4) | 12.1% (8) | 6.1% (4) | 7.6% (5) | 1.5% (1) | 19.7% (13) | 42.4% (28) | 4.6% (3) |
| Disposition (n=11) | 36.4% (4) | 9.1% (1) | 27.3% (3) | 18.2% (2) | 9.1% (1) | |||
| Registration (n=7) | 14.3% (1) | 42.9% (3) | 28.6% (2) | |||||
*Recommended by the National Standards for Culturally and Linguistically Appropriate Services in Healthcare.12