Table 1

Characteristics of enrolled calls

Characteristics
Caller’s sex (n=367)
 Male, n (%)163 (44.4)
 Female, n (%)204 (55.6)
Caller’s relationship with the patient (n=367)
 Spouse, n (%)117 (31.9)
 Child, n (%)113 (30.8)
 Grandchild, n (%)71 (19.3)
 Friend, n (%)25 (6.8)
 Nursing staff, n (%)22 (6.0)
 Stranger, n (%)16 (4.4)
 Unknown, n (%)3 (0.8)
Caller’s language (n=367)
 Mandarin, n (%)355 (96.7)
 Taiwanese, n (%)7 (1.9)
 Hakka language, n (%)4 (1.1)
 Foreign language, n (%)1 (0.3)
Caller’s ECCS (n=367)
 1: Normal conversational speech, n (%)165 (45.0)
 2: Anxious but cooperative, n (%)125 (34.1)
 3: Moderately upset but cooperative, n (%)46 (12.5)
 4: Uncooperative, not listening, yelling, n (%)28 (7.6)
 5: Uncontrollable, hysterical, n (%)3 (0.8)
Female caller’s ECCS (n=204)
 1: Normal conversational speech, n (%)86 (42.2)
 2: Anxious but cooperative, n (%)62 (30.4)
 3: Moderately upset but cooperative, n (%)30 (14.7)
 4: Uncooperative, not listening, yelling, n (%)24 (11.8)
 5: Uncontrollable, hysterical, n (%)2 (1.0)
Male caller’s ECCS (n=163)
 1: Normal conversational speech, n (%)79 (48.5)
 2: Anxious but cooperative, n (%)63 (38.6)
 3: Moderately upset but cooperative, n (%)16 (9.8)
 4: Uncooperative, not listening, yelling, n (%)4 (2.5)
 5: Uncontrollable, hysterical, n (%)1 (0.6)
Patient characteristics (n=367)
 Age, years, mean±SD70.05±17.29
 Male, n (%)218 (59.4)
 Female, n (%)149 (40.6)
  • ECCS, emotional content and cooperation score.