Table 2

Median System Usability Score scores by EHR system

System supplierNumber of responsesNumber of organisationsMedian SUS (95% CI)IQR
Allscripts (Oasis/Sunrise)771148 (38 to 53)35–65
Atos (Sema-Helix)27235 (30 to 50)25–55
Cerner (Millennium/FirstNet)3052355 (53 to 58)40–70
DXC, was CSC (Lorenzo/EDIS/i.PM)1972040 (38 to 45)25–60
EMIS (Symphony)3593953 (48 to 53)38–63
Epic32363 (50 to 80)46–83
Ideagen (Patient First)67960 (55 to 65)48–70
IMS Maxims31753 (39 to 63)35–65
Intersystems (TrakCare)781650 (38 to 55)28–63
Meditech49760 (53 to 75)45–83
NerveCentre46365 (57 to 75)43–80
Servelec (Oceano)31453 (48 to 59)38–65
Silverlink (iCS/PCS)29738 (32 to 46)30–50
System C (Medway/Sigma)1541855 (50 to 58)43–70
Welsh Clinical Portal/PAS21745 (31 to 59)30–63
Overall150317653 (50 to 53)35–68
  • EHR, electronic health record; SUS, System Usability Score.