Table 1

Systematic mixed studies review (SMSR) eligibility criteria for the inclusion and exclusion of studies

Studies were included if:	Studies were excluded if:
Patient experiences in the ED were outlined in the study aims/ objectives (or) Study authors distinguished between the concepts of patient experience and patient satisfaction, and identified that their focus was on patient experience (or) Survey instruments were patient experience surveys or patient-reported experience measures (or) Survey instruments were developed with the intention of capturing patient experiences Participants were adults (the legal age of adulthood differs internationally and across contexts, so we accepted study authors’ definition of adulthood) Published between 1 January 2001 (publication year of the Crossing the Quality Chasm report)^S31 and 16 September 2019 Published in English Published in peer-reviewed journals Primary research	Patient satisfaction or patient expectation was outlined in the study aims/ objectives (or) Survey instruments were developed with the intention of capturing patient satisfaction Studies were conducted in settings other than the ED (eg, inpatient, prehospital, outpatient) Patients were children, adolescents or young adults (as defined by study authors) Patient experience data was proxy-reported (eg, carer on behalf of a patient) or was unable to be extracted independently of proxy-reported data Presented literature reviews, metareviews or quality improvement activities

Studies were included if:

Studies were excluded if:

Patient experiences in the ED were outlined in the study aims/ objectives (or)
Study authors distinguished between the concepts of patient experience and patient satisfaction, and identified that their focus was on patient experience (or)
Survey instruments were patient experience surveys or patient-reported experience measures (or)
Survey instruments were developed with the intention of capturing patient experiences
Participants were adults (the legal age of adulthood differs internationally and across contexts, so we accepted study authors’ definition of adulthood)
Published between 1 January 2001 (publication year of the Crossing the Quality Chasm report)^S31 and 16 September 2019
Published in English
Published in peer-reviewed journals
Primary research

Patient satisfaction or patient expectation was outlined in the study aims/ objectives (or)
Survey instruments were developed with the intention of capturing patient satisfaction
Studies were conducted in settings other than the ED (eg, inpatient, prehospital, outpatient)
Patients were children, adolescents or young adults (as defined by study authors)
Patient experience data was proxy-reported (eg, carer on behalf of a patient) or was unable to be extracted independently of proxy-reported data
Presented literature reviews, metareviews or quality improvement activities