Development and testing of patient satisfaction measure for inpatient psychiatry care

Sharon Woodring; Rosemary C Polomano; Brigette F Haagen; Marsha M Haack; Richard R Nunn; Gary L Miller; Mary Anne Zarefoss; T Ling Tan

doi:10.1097/00001786-200404000-00011

Development and testing of patient satisfaction measure for inpatient psychiatry care

J Nurs Care Qual. 2004 Apr-Jun;19(2):137-48. doi: 10.1097/00001786-200404000-00011.

Authors

Sharon Woodring¹, Rosemary C Polomano, Brigette F Haagen, Marsha M Haack, Richard R Nunn, Gary L Miller, Mary Anne Zarefoss, T Ling Tan

Affiliation

¹ Department of Psychiatry, Penn State Milton S. Hershey, Medical Center Hershey, PA, USA.

PMID: 15077831
DOI: 10.1097/00001786-200404000-00011

Abstract

Patient satisfaction is one of the most important indicators for service excellence. Investigations have been done with population-specific patient satisfaction tools for psychiatric patients; however, there are few published measures for evaluating inpatient care. We developed and tested a 15-item instrument to evaluate the interdisciplinary care model and therapeutic interventions. Results demonstrated reliability and validity of the tool.

Publication types

Validation Study

MeSH terms

Adolescent
Adult
Aged
Analysis of Variance
Female
Health Care Surveys*
Humans
Inpatients / psychology*
Male
Mental Disorders / psychology
Mental Disorders / therapy
Middle Aged
Models, Organizational
Patient Care Team / organization & administration
Patient Satisfaction*
Pennsylvania
Psychiatric Department, Hospital / standards*
Psychometrics
Quality Indicators, Health Care
Quality of Health Care / standards*
Surveys and Questionnaires / standards*