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Understanding patient experience of out-of-hours general practitioner services in South Wales: a qualitative study.
Emerg Med J. 2008 Oct;25(10):649-54. doi: 10.1136/emj.2007.052001.
Emerg Med J. 2008.
PMID: 18843062
The need to improve the interface between in-hours and out-of-hours GP care, and between out-of-hours care and self-care.
Kinnersley P, Egbunike JN, Kelly M, Hood K, Owen-Jones E, Button LA, Shaw C, Porter A, Snooks H, Bowden S, Edwards A.
Kinnersley P, et al. Among authors: egbunike jn.
Fam Pract. 2010 Dec;27(6):664-72. doi: 10.1093/fampra/cmq056. Epub 2010 Jul 29.
Fam Pract. 2010.
PMID: 20671001
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Delays in response and triage times reduce patient satisfaction and enablement after using out-of-hours services.
Kelly M, Egbunike JN, Kinnersley P, Hood K, Owen-Jones E, Button LA, Shaw C, Porter A, Snooks H, Bowden S, Edwards A.
Kelly M, et al. Among authors: egbunike jn.
Fam Pract. 2010 Dec;27(6):652-63. doi: 10.1093/fampra/cmq057. Epub 2010 Jul 29.
Fam Pract. 2010.
PMID: 20671002
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Streamline triage and manage user expectations: lessons from a qualitative study of GP out-of-hours services.
Egbunike JN, Shaw C, Porter A, Button LA, Kinnersley P, Hood K, Bowden S, Bale S, Snooks H, Edwards A.
Egbunike JN, et al.
Br J Gen Pract. 2010 Mar;60(572):e83-97. doi: 10.3399/bjgp10X483490.
Br J Gen Pract. 2010.
PMID: 20202350
Free PMC article.
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